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Terms of Service

Effective Date: December 20, 2025 (Revised May 8, 2026)
Last Updated: May 8, 2026

Telco Papa Customer Service Agreement

Welcome to Telco Papa

This document explains the terms and policies governing your use of Telco Papa services, including wireless service, 24/7 vet telehealth, and account features. By activating or using Telco Papa, you agree to these terms.

Your Customer Service Agreement

Agreement Overview

This Customer Service Agreement describes important information about your relationship with Telco Papa. The service is provided by Telco Papa Ltd., a subsidiary of Rockstar Automations Ltd (aka Gather), under the Telco Papa brand.

The Agreement applies to: "wireless radio telecommunications services and related services and features" and covers the account holder and "any other person (including organizations) who purchases, activates, or uses the Services."

Important Notice: Users must resolve disputes through "mandatory binding arbitration rather than jury trials or class actions."

Accepting the Agreement

You agree to this Agreement by:

If you do not agree, do not undertake these actions.

Components of the Agreement

The Agreement includes:

Legal Capacity

By accepting the Agreement, you represent that you are "at least 18 years old and are legally able to accept an Agreement." If accepting on behalf of an organization, you represent authorization to bind that organization.

Third-Party Products and Services

The Agreement does not include terms for third-party products and services. Customers should "carefully review any applicable Third-Party Terms, privacy policies, and other information made available to you by the third party."

Changes to the Agreement

Telco Papa reserves the right to modify or cancel Services and accounts "at any time and for any reason." The company will provide "at least 30 days prior notice of a materially adverse change" via email, bill insert, text message, website posting, mail, or other practicable method.

Notice excludes: Changes in taxes, fees, or surcharges imposed by government.

Continued use or payment after changes become effective constitutes acceptance.

Account and Account Access

Account Setup

Users may need to set up one or more accounts to purchase or use services. Customers are responsible for:

Users are responsible for "any activity that occurs on or through your Account."

User Obligations

All users of Telco Papa Services, "including minors," are subject to agreement terms, including arbitration provisions and the Privacy Policy. Account holders are responsible for sharing the Agreement and ensuring users understand permitted and prohibited uses.

Authorized Users

Customers may designate individuals (such as family members) as "Authorized Users" to manage accounts and change or add Services. The account holder is "responsible for all actions and changes made by any Authorized Users, including purchases of products and additional Services."

Security Notice: Customers should protect account validation information and only share it with Authorized Users. Telco Papa "will treat any person with this account validation information as authorized to access and make changes to your account, even if this person has not been designated as an Authorized User."

Plan and Pricing

Plan Requirements

Service requires subscription to a Plan that includes:

Initial Service Period

The first three months of service are billed at "$15.00 per month, payable in a single upfront payment of $45.00 at the time of activation."

Initial charges at activation include:

Ongoing Service Period

Following the Initial Service Period, the Plan "automatically transition[s] to monthly billing at a rate of $30 per month" plus applicable taxes, fees, surcharges, and a "$2.00 per month" Recovery Fee.

The Vet Care Fee of "$2.00 per month" applies during the Ongoing Service Period "unless you cancel your Service before the end of the Initial Service Period."

Optional Add-Ons

For additional charges, customers may "purchase or subscribe to optional Offers, new technologies, features, Products, or services" that Telco Papa or affiliated third parties provide.

Service Activation

Service must be "activated within 30 days following the date of purchase." Telco Papa "reserves the right to suspend or terminate any Service Plan or Service that is not activated within 30 days."

Vet Care Services

Vet Care Fee and Waiver

The Plan includes "access to 24/7 veterinary telehealth services provided through a third-party partner application."

A monthly fee of "$2.00" is associated with this benefit. During the Initial Service Period, "the Vet Care Fee is waived."

Waiver Conditions

The Vet Care Fee Waiver applies automatically during the Initial Service Period, provided that:

Service Limitations

If the Account is "terminated, canceled, or suspended for any reason," customers will "no longer have access to Vet Care Services through your Telco Papa Plan."

Important Disclaimer: "Vet Care Services are subject to the availability, terms, and conditions of the third-party provider. Telco Papa does not guarantee the availability, quality, or continuity of Vet Care Services and is not responsible for the advice, diagnosis, or recommendations provided by the third-party veterinary telehealth provider."

Coverage

Coverage Scope

Telco Papa customers have "access to nationwide Coverage under the agreements between us and our network service supplier."

Coverage depends on:

Coverage Limitations

The company "does not guarantee that you will receive network coverage, network availability, network speed, or uninterrupted service."

"Service, Plans, Features, Offers, and Promos may not be available in all areas or markets."

Domestic vs. International Coverage

Domestic Coverage "excludes Puerto Rico, the US Virgin Islands, Guam, Northern Mariana Islands, American Samoa and all other US territories, possessions and minor outlying areas."

These areas are "treated as part of our International Coverage."

Technology Availability

Wireless technologies such as 5G "will not be available in all areas at all times or with all plans."

Cancellation

Cancellation Methods

Customers may "cancel your Telco Papa Service or any line on your Account at any time and for any reason by reaching out to customer service, through the Telco Papa App, online in your Account, or porting your Number to another carrier."

Those purchasing from retail partners "must comply with their return policy."

30-Day Money-Back Guarantee

Customers who cancel within "thirty (30) days of activation" may be "eligible for a full refund of the Prepaid Plan Charge ($45.00), the Recovery Fee, and any applicable taxes and fees."

Intended Purpose: This guarantee "is intended for customers who are unable to activate their Service due to Device incompatibility (including but not limited to a locked device, lack of eSIM support, or a locked number) or who determine that the Service is not a good fit."

Usage Limits for Refund Eligibility

To qualify for refund, usage during the refund period "must not exceed 2GB of data, 10 voice minutes, and 50 text messages."

Customers "whose usage reflects regular, sustained use of the Service beyond what is reasonably necessary to evaluate coverage, call quality, and compatibility will not be eligible for a refund."

Telco Papa "reserves the right to deny a refund request if it determines, in its sole discretion, that usage during the refund period is inconsistent with evaluation use."

Post-30-Day Cancellation

"If you cancel after thirty (30) days from activation, or if you are not eligible for a refund, no refund will be issued for the Prepaid Plan Charge, Recovery Fee, or taxes and fees paid, and your Service will remain active through the end of the Initial Service Period."

Cancellation During Ongoing Service Period

When canceling during the Ongoing Service Period, customers "remain responsible for all Charges incurred until you cancel and will not receive a refund for the current month's Charges."

Billing and Monthly Charges

Billing Structure

The Plan includes "two billing phases: the Initial Service Period and the Ongoing Service Period."

Initial Service Period Billing

During the Initial Service Period, "your Plan Charges, Recovery Fee, and applicable taxes are prepaid in a single upfront payment at the time of activation."

"No recurring monthly Plan Charges will be assessed during the Initial Service Period."

Ongoing Service Period Billing

Following the Initial Service Period, the Plan "automatically transition[s] to monthly billing unless you cancel your Service before the end of the Initial Service Period."

The Plan "automatically renew[s] every month during the Ongoing Service Period unless you contact us to terminate your Service, or you port your number to another carrier."

General Billing Terms

Customers "agree to pay all charges ("Charges") we assess and bill you, even when you are suspended."

Charges include:

"Certain charges may be delayed (e.g., third-party or international charges)." Customers "will not have access to detailed usage records for most Services."

Autopay

During the Ongoing Service Period, payments occur "automatically" each month. Telco Papa "will process your payment using the payment method you select. These recurring payments will be processed three (3) days before your renewal date."

Cancellation via Autopay: Customers may "cancel your Service at any time before your payment is processed by contacting us, through the Telco Papa App, or online in your Account."

Payment Method Updates

Customers are "responsible for keeping your billing and payment information up to date." Changes to payment methods must be "made at least one day before the due date."

Failed Payments: If payment processing fails "3 times in a 72-hour timeframe during the Ongoing Service Period, your account may be suspended and/or migrated to a lower cost Plan."

Account Cancellation

Customers may "cancel your Account at any time or for any reason." "Porting your Number also automatically cancels your Telco Papa Account."

"When your Account cancels, you remain responsible for all Charges incurred until you cancel."

Backup Payment

When customers designate a backup payment account, they "authorize us to bill that payment account or payment method for the amount of any such outstanding balance(s) that you might continue to owe us."

For credit or debit cards, customers "agree that we may obtain updated account information from your card issuer or card network for that card."

Customers "affirm that you have the authority to approve all charges to that designated payment account or payment method."

Disputed Charges and Refunds

Dispute Process

Customers may "dispute Charges by contacting us promptly after receiving your bill."

If unresolved, customers must "notify us in writing within 60 days after the date you first receive the disputed Charge."

Consequence of Non-Compliance: "If you do not, you may not pursue a claim in arbitration or in Court."

Settlement Terms

"If you accept a credit, refund, or other compensation or benefit to resolve a bill dispute or Charge, you agree that the issue is fully and finally resolved, and Telco Papa is released from all liability for resolving the dispute."

Payment During Dispute

"Unless otherwise provided by law, you must remit payment on any disputed Charges until the dispute is resolved."

Late Payments; Deactivations; Collections

Initial Service Period

Since the "Plan Charges and Recovery Fee are prepaid," late payment provisions do not apply during this period.

"If your initial payment at activation fails or is subsequently reversed, we reserve the right to suspend or terminate your Service immediately."

Ongoing Service Period

Telco Papa may "charge a late fee up to the highest amount permitted by law if you do not pay your bill by the due date."

The company may "suspend your account if we do not receive your payment for 90 days. Your account will remain in suspended status for thirty days or until you make a successful payment."

The company will "cancel your account for nonpayment at the end of 30 days."

Account Cancellation for Nonpayment

"Upon cancellation, you will forfeit any funds on your account, if applicable for your Plan and permissible by law."

"If you reactivate services, you may lose the benefits or credits provided with your Plans, Products, Offers, Vet Care Fee Waiver, and Promotions when your account is canceled."

Collections

"Telco Papa may assign your account to a collections agency for nonpayment. The collection agency may pursue past due amounts, any applicable late fees, attorneys' fees, or other costs permitted by law or this Agreement."

Government Taxes and Fees

Tax Obligations

Customers "agree to pay all taxes and fees imposed by the government that we are required to collect and remit to the government."

"Taxes and fees may change from time to time without notice."

Tax Assessment Periods

During the Initial Service Period, "applicable taxes and fees are assessed on the Prepaid Plan Charge of $45.00 and collected at the time of activation."

During the Ongoing Service Period, "applicable taxes and fees are assessed on the Monthly Plan Charge and collected with each billing cycle."

Tax Determination

The company uses "the street address you identified as your Place of Primary Use ("PPU")" to determine taxes and fees.

"If the tax laws require the use of a different address, then we utilize the best information available to us to determine the correct address."

Default Tax Location

"If you did not identify the correct PPU, or if you provided an address, such as a PO Box, that is not a recognized street address, does not allow us to identify the applicable taxing jurisdiction(s), or does not reflect the service area associated with your telephone number, you may be assigned a default location for tax purposes."

PPU Updates

Customers "have the right to update your Primary Place of Use by contacting support at support@meow-mobile.co."

Customers "must update your Primary Place of Use within sixty (60) days of any move or address change."

Tax Exemption

"If you are tax-exempt, you must provide a duly authorized tax exemption certificate. Telco Papa will exempt such customers from eligible taxes, which do not include surcharges as described in this Agreement, as of the date the certificate is received."

"No retroactive exemption or refund will be allowed."

Surcharges

Surcharge Types

Customers "agree to pay all surcharges that we may collect and retain from our customers that include, but are not limited to, the Recovery Fee, Federal or State Universal Service fees, regulatory charges, administrative fees, and government taxes or fees imposed on gross receipts, sales, and/or property."

Important Distinction: "Surcharges are not taxes, and we are not required by the government to collect them from you."

Surcharge Determination

"We determine the rate of these charges, and the amounts are subject to change."

Recovery Fee Details

The Recovery Fee is a "$2.00 per month" surcharge "assessed and retained by Telco Papa to offset costs associated with providing the Service."

During the Initial Service Period, the fee is "prepaid at $6.00 ($2.00 × 3 months) and collected at the time of activation."

During the Ongoing Service Period, the fee of "$2.00 per month is assessed and collected with each monthly billing cycle."

Clarification: "The Recovery Fee is not a government-imposed tax or fee."

Use of Device, Service, and Numbers

Device Requirements

The Device "must meet Federal Communications Commission ("FCC") regulations, be certified and supported by the Service, and be compatible with the Service and your Plan."

Customers can "check Device compatibility online during the onboarding process."

Incompatibility Consequence: "Any attempt to use incompatible devices will result in immediate termination of your Service."

Service Area Requirements

Customers "must have a U.S. mailing address and live within our Coverage to activate and use our service."

"If you move outside of Coverage or predominantly use other carrier networks, we may limit, suspend, or cancel your account."

Telephone Numbers

Customers may "bring your telephone number ("Number") when you activate service with Telco Papa or we will assign a Number to your device."

Important Notice: "Numbers are a public resource, and you have no proprietary right to your Number." "If you deactivate service and your number is returned to us, we may not be able to reassign the Number to your account. Technical issues can also cause Numbers to be lost or reassigned at any time."

Number Changes

Customers who want "to change your Number after you activate Service" can "do so by contacting us."

"Customers are able to change their current phone number to a new phone number provided by Telco Papa up to two times per quarter."

"After two number changes in one quarter, you may be required to pay a Number change fee for subsequent changes."

Porting Numbers

Porting Process

"If you port your existing telephone numbers to Telco Papa, you must complete our authorized porting process, which will require you to provide your password for your account with your pre-existing providers before we can initiate a port request."

Porting Limitations

"Due to a variety of factors outside of our control, including the actions of the other service provider and the accuracy of the information you provide, we cannot guarantee that the port will process within a set time or without technical issues."

Customers "are not permitted to activate lines for the purpose of abusing other carriers' port incentives."

Telco Papa "may alert the other carriers of these abusive actions so that they may take the appropriate measures."

eSIM Technology

eSIM Availability

"eSIM technology ("eSIM") is available on compatible, eligible, unlocked Devices, and with eligible Plans and Add-Ons."

"The availability of eSIMs are subject to change in Telco Papa's sole discretion."

"Limit of one activated eSIM per account."

eSIM Data Safeguarding

Customers "agree not to, and not to allow any other person to, directly or indirectly alter, bypass, copy, deactivate, remove, reverse-engineer or otherwise circumvent or reproduce the encoded information stored on, or the encryption mechanisms of, your eSIM."

"Telco Papa may, from time to time, remotely update or change the encoded information on your eSIM."

Lost or Stolen Devices

Customers "agree to contact us immediately to report a lost or stolen Device."

"You are responsible for all Charges incurred on your phone number until you report the theft or loss to us."

Continued Obligations

"After you report the theft or loss, you remain responsible for complying with your obligations under this Agreement, including the payment of any Plan, Product, or third-party charges, surcharges, and taxes unless you request that we suspend your account."

Customers further "agree to cooperate in the fraud or theft investigation and to provide us with information and documentation (including any proof of loss and police reports) as we may reasonably request."

Network Management and Data Prioritization

Network Management Practices

The wireless network is "a shared resource, which we manage for the benefit of all of our customers."

Telco Papa may "take any action to protect and maintain the integrity of our network, our rights and property, our Services, or the rights and interests of others," including:

Data Prioritization

"To provide the best experience for all of our customers, and minimize capacity issues and degradation in network performance," Telco Papa or its network service supplier manages "high-speed data usage through prioritization ("Data Prioritization")."

Customers who access 5G and/or 4G LTE networks and "consume more than their Plans' allotted high-speed data ("Data Threshold") in a given billing period, may have their data usage prioritized below" other customers' usage "at times and at locations where there are competing customer demands for network resources."

This may result in "slower data speeds for those customers."

Network Congestion Impact

"Where the network is lightly loaded in relation to available capacity, a customer whose data is prioritized lower than other traffic will notice little, if any, effect from having lower priority."

"Customers may notice reduced speeds in comparison to customers with a higher priority during network congestion and may experience significant reductions in data speeds, especially when engaged in data-intensive activities (e.g., streaming video or gaming)."

Data Threshold Reset

"The Data Threshold resets at the start of the customer's next bill cycle and Data Prioritization will stop unless or until the customer exceeds the Data Threshold."

"Users who continue to exceed the Data Threshold and/or violate this Agreement may be subject to indefinite Data Prioritization, suspension or termination."

Misuse of Device, Plan, Product, or Service

Prohibited Network Uses

Customers "agree that you and any third parties using the Service, Device, Plan, or Product connected to the Service will not misuse the wireless network in a manner that":

Device Misuse

When purchasing, activating, or using Devices, customers "agree that you will not misuse or abuse our Services" by:

Consequences of Misuse

"If you use your Services, Devices, and Products in any of the above ways, or in a manner that is inconsistent with this Agreement or our AUP, your Account may be suspended or terminated, your Service may be restricted, interrupted, or your voice calls or data sessions terminated; your messages blocked; and/or you may be unable to renew your Service without refund or prior notice."

Limits on Use of Other Wireless Carrier Networks

Domestic Off-Net Usage

"In most cases you will not be charged separately for domestic off-net usage ("Domestic Off-Net Usage")."

Customers should "check your rate plan terms to determine whether any extra charges apply for domestic roaming."

Off-Net Usage Restrictions

Even if the rate plan "provides for Off-Net usage, you still must use your Device predominantly within the Telco Papa owned and operated wireless network."

Excessive Roaming

"If we provide you with Domestic Off-Net Usage, we may terminate, suspend, limit or cancel your continued use of other carriers' networks with notice if you engage in excessive roaming."

Excluded Areas

"Domestic Off-Net Usage does not include usage in Puerto Rico, the US Virgin Islands, Guam, Northern Mariana Islands, American Samoa and all other US territories, possessions and minor outlying areas."

International Service

International Capability

The customer's "Plan or Add-Ons may include the capability to send and receive calls and text messages and use data when you are in an international location."

Eligibility Restrictions

"Certain eligibility restrictions may apply to international service, which may be based on Service tenure, payment history and/or credit."

Telco Papa may "in our sole discretion block or remove your ability to use international service until our eligibility criteria is met."

International Roaming Rates

"International roaming rates apply to any calls made or received, messages sent, and data used internationally, which includes usage in Puerto Rico, the US Virgin Islands, Guam, Northern Mariana Islands, American Samoa and all other US territories, possessions and minor outlying areas."

"International roaming rates and international coverage may change without notice and vary by country."

Voice Airtime Charges

"International roaming voice airtime usage rates apply for unanswered calls, incoming calls routed to voicemail (even if no message is left), or for forwarded calls once your Device registers on a foreign carrier's network even if you power it off due to lag time between the time the Device powers off and it is no longer registered on the foreign carrier's network."

Data and Messaging Charges

"You will be charged for all data usage, including, but not limited to, your use of messaging apps, visual voicemail and access to cloud-based services."

"You may be charged taxes on international roaming rates."

Billing Delays

"Billing for international roaming usage may be delayed up to three billing cycles due to the time it takes for wireless carriers to report international roaming usage."

App-Generated Charges Warning

"Please note that your device may generate unexpected and substantial international charges for preloaded and downloaded apps that transmit and receive data without user intervention when your Device is powered on and registered on a foreign carrier's wireless network."

Blocking International Roaming

Customers "may block international roaming services by contacting us from your Device."

Compliance with Laws

Legal Use Requirement

"By activating or using the Services, you (a) agree to use the Services in compliance with all applicable federal, state, and local laws and regulations."

OFAC and Sanctions Compliance

Customers certify that:

Blocking and Service Suspension

Telco Papa "reserves the right to block calls or services to sanctioned destinations or to suspend or terminate Services as required to comply with applicable law."

Customers "agree to cooperate with any compliance verification we may conduct."

Consent to Be Contacted

Contact Methods

"You agree that Telco Papa or our authorized agents may contact you by phone, email, text messaging, facsimile, or other reasonable means to contact you to advise you about our Services or other matters we believe may be of interest to you."

"The frequency of these messages may vary depending on your interactions with us and the preferences you set."

Automated Communications

"We may use predictive or auto-dialing equipment and send prerecorded messages or use artificial voice technologies when contacting you."

Contact Purposes

Telco Papa may contact customers to:

All contact is "in compliance with law."

Message Charges

"You will not be charged for any messages we send but you may incur message and data rates based on your Plan."

Promotional Communication Opt-Out

Customers are "free to click on our unsubscribe link in Promotional emails at any time."

Customers may "request to be added to the Telco Papa Do Not Contact list at any time or withdraw prior consent by contacting us if you no longer wish to receive Promotional calls or text."

SMS Opt-Out

Customers may "opt out of receiving SMS messages from us at any time by texting the word STOP in reply to the message."

"Upon receiving your request, we will send a single confirmation message and cease sending SMS messages to your number."

Informational Messages Exception

"Please note that you will continue to receive Informational Messages from us even if you withdraw consent to Promotional communications."

Notices

Notice Receipt

Customers "agree that notices provided to you using any of these methods are considered received by you."

Contact Information Responsibility

Customers "agree to provide accurate, current contact information about yourself, that you have authority to consent to communications to any phone numbers or email addresses you provide, and that you will promptly notify us if your contact information has changed."

Bill Notifications

"We may send you important information in your bill notifications."

For electronic billing, customers are "considered to have received these notices once your electronic bill is available for viewing."

For paper bills, customers are "considered to have received these notices 3 days after we mail the bill to you."

Intellectual Property

IP Rights

Customers "agree not to infringe, misappropriate, dilute or otherwise violate the intellectual property rights of Telco Papa or any other third party."

License Limitations

"Except for a limited license to use the Telco Papa Service, your purchase of Telco Papa Service and Telco Papa Devices does not grant you any license to copy, modify, reverse engineer, download, redistribute, or resell the intellectual property of Telco Papa or others related to the Telco Papa Service and Telco Papa Devices; this intellectual property may be used only with Telco Papa Service unless expressly authorized by Telco Papa."

IP Violation Remedies

Customers "agree that a violation of this section harms Telco Papa, which cannot be fully redressed by money damages, and that Telco Papa shall be entitled to seek immediate injunctive relief in addition to all other remedies available."

Telco Papa Marks

Telco Papa names, related logos, product and service names, design marks, and slogans "are trademarks and service marks owned by and used under license from Telco Papa (the "Telco Papa Marks")."

Customers are "not authorized to use the Telco Papa Marks in any advertising, publicity, or in any other commercial manner without the prior written consent of Telco Papa, which may be withheld for any or no reason."

Third-Party Marks

Customers "may not use any third-party logos and all related trademarks, service marks, design marks ("Third Party Marks"), owned by and used by us under license from the third-party."

Customers are "not authorized to use the Third-Party Marks in any advertising, publicity, or in any other commercial manner without the prior written consent of the Third Party."

Emergency and 911 Information

911 Call Requirements

"When making a 911 call, always state the nature of your emergency and provide both your location and phone number, as the operator may not automatically receive this information."

Telco Papa Liability Disclaimer

"Telco Papa is not responsible for failures to connect or complete 911 calls for any reason whatsoever, including without limitation if inaccurate location information is provided."

"911 service may not be available or reliable and your ability to receive emergency services may be impeded."

Location Determination Methods

"We or our network supplier may use a variety of information and methods to determine the location of a 911 call, including Global Positioning Satellites, our network supplier's wireless network, the street address you have provided us as your primary use location ("Primary Address"), or other information."

Location Limitations

"Even with this information, an emergency operator may not be able to locate you in order to provide emergency services."

Third Party Involvement

"Other third party entities are involved in connecting a 911 call and neither Telco Papa nor its network supplier determines the public safety agency to which your 911 call is routed."

Port-Related Limitations

"If you are porting a phone number to or from us, we may not be able to provide you with some Services, such as 911 location services, while the port is being implemented."

For port-in customers, "it is your obligation and responsibility to make certain that all information forwarded from the port out carrier is accurate and complete."

International 911

"If you dial 911 while outside the U.S., 911 services may not be available."

Wi-Fi Calling

"For important information concerning your limited ability to access 911 emergency services when connected to Wi-Fi Calling on a compatible Device, including your obligation to provide us with your most recent physical location (your "Registered Location") whenever using the Wi-Fi Calling feature, please contact us at support@meow-mobile.co."

Customer Proprietary Network Information

CPNI Definition

"Customer Proprietary Network Information ("CPNI") is information that Telco Papa and other telecommunications carriers obtain when providing your telecommunications services to you."

CPNI "includes the types of telecommunications services you currently purchase, how you use them, and the billing information related to those services."

Excluded: "Your telephone number, name and address are not considered CPNI."

CPNI Usage

Telco Papa "may use your CPNI to the extent needed to provide you with the Service, including, to the extent available and applicable, any multi-line services you have purchased."

The company "agree[s] and understand[s] that we may share your CPNI, as needed, with other members associated with your multi-line account, including information regarding the types of telecommunications services you currently purchase."

Training and Service Offers

The company "may use your CPNI for training and quality assurance, and to offer you additional services of the type you already purchase from Telco Papa."

Telco Papa "may also use your CPNI to offer you products and services, packages, discounts and promotions from our affiliates, which may be different from the types of services you already purchase."

CPNI Protection

"Telco Papa uses technology and security features and strict policy guidelines to safeguard the privacy of CPNI and protect it from unauthorized access or improper use."

"Telco Papa does not disclose CPNI outside of Telco Papa, its affiliates and their respective agents without customer consent except as required by law."

Third-Party Service Providers

"When Telco Papa uses third parties to perform services on its behalf that require the use of CPNI, Telco Papa requires that they protect the CPNI consistent with this provision."

No CPNI Sales

"Telco Papa does not sell CPNI to unaffiliated third parties."

Marketing Restrictions

"If you wish to restrict our use of your CPNI for marketing purposes, you may contact us."

Promos and Offer Terms

Offer Limitations

"We may extend Promos and Offers for a specific time period and these offers may include, but are not limited to, coupons, promotional codes or other awards and benefits provided by or on behalf of Telco Papa or other partners ("Offers")."

"The Offers may have limitations and restrictions including only using coupons or promotional codes once and not combining the Offer with other Promos or Offers, unless otherwise expressly permitted by Telco Papa."

Telco Papa Discretion

"We are under no obligation to release, honor, or maintain any Offers."

"Telco Papa reserves the right to limit, modify, or discontinue Offers for any reason even after such service has been redeemed, at our discretion and without prior notice to you."

Distribution Restrictions

"Certain Offers may not be distributed on sharing sites or any other channels deemed by Telco Papa to circumvent their intended usage."

First 100 Customer Promotion

This promotion is "Available to select 100 Telco Papa customers who purchase and activate a new line of service after receiving a special invite from Telco Papa."

Offer Terms:

Additional Terms:

Our Use of AI and Other Emerging Technologies

AI Chatbot Usage

"Telco Papa utilizes an artificial intelligence ("AI") in compliance with the law and industry best practices to provide prompt responses to user inquiries and requests, commonly referred to as a chatbot ("AI Chatbot")."

AI Accuracy Disclaimer

"AI technologies, including the AI Chatbot, are still developing and while Telco Papa strives to ensure the accuracy of the information provided by the AI Chatbot, we do not guarantee its completeness, accuracy, or reliability."

Information Status

Customers "agree that AI Chatbot's responses are for informational purposes only and do not constitute an Offer or advertisement."

"You should confirm information provided by the AI Chatbot on our website or by contacting us directly."

Hallucination and Misrepresentation

"In the event that the AI Chatbot provides misrepresentations or otherwise hallucinates when you interact with it, you agree not to rely on the output and understand that the terms of the Agreement shall apply."

Appropriate Use

"The AI Chatbot is not intended to be used as a "Companion Chatbot" as defined by applicable law or industry standard."

Customers "should not use it to elicit other information that is not related to our services, and it should not be relied upon for financial, legal, or medical advice or as a substitution for other professional services."

Alternative Dispute Resolution

Overview

This part of the Agreement "outlines how disputes between the Parties will be resolved through our informal dispute resolution process, individual arbitration, or small claims court ("Alternative Dispute Resolution" or "ADR")."

"The informal dispute resolution process gives you the opportunity to explain what happened to someone in, or working with, our legal department."

"Telco Papa is encouraged to resolve issues early, without going any further."

Waivers

Waiver of Jury Trial

"BY AGREEING TO ARBITRATE ALL DISPUTES, THE PARTIES ARE BOTH WAIVING ANY STATUTORY AND CONSTITUTIONAL RIGHTS TO A JURY TRIAL."

"TO THE EXTENT ALLOWED BY LAW AND TO THE EXTENT THE ADR PROCESS AND THIS ARBITRATION AGREEMENT IS FOUND TO BE UNENFORCEABLE, MEOW MOBILE AND YOU WAIVE STATUTORY AND CONSTITUTIONAL RIGHTS TO A JURY TRIAL."

"PLEASE BE ADVISED THAT THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED."

"THE ARBITRATOR MUST FOLLOW THIS AGREEMENT AND CAN AWARD THE SAME DAMAGES AND RELIEF AS A COURT."

Class Action Waiver

"THE PARTIES EACH AGREE THAT ANY PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION OR AS A MEMBER IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION."

"NEITHER YOU, NOR ANY OTHER CUSTOMER, CAN BE A CLASS REPRESENTATIVE, CLASS MEMBER, OR OTHERWISE PARTICIPATE IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING AGAINST MEOW MOBILE."

Required Steps to Resolve Disputes

Step 1: Contact Telco Papa Customer Service

Customers "agree that you will contact Telco Papa before you initiate the Pre-Arbitration process described in this Agreement and give us both the opportunity to resolve the issue in good faith."

"A phone call, chat session, or email with us is usually the quickest way to resolve an issue."

"We may ask you to send us a written description of your issue and any supporting documentation to help to resolve the issue."

Step 2: Attempt Informal Resolution

"If we are unable to resolve the issue, start the informal dispute resolution process."

"The first step in the dispute resolution process is to send a written Notice of Dispute ("Notice")."

"We will also send you a Notice to your billing address if we have a dispute with you."

Notice Requirements

The Notice must include:

"The Notice must be personally signed by you (if you are the claimant) or by a Telco Papa representative (if we are the claimant)."

Investigation Period

"The party who receives the Notice has 60 days after receipt of a complete Notice to investigate the claim."

"During that period, either you or Telco Papa may request an individualized discussion (by phone call or video conference) regarding settlement ("Informal Settlement Conference")."

Settlement Conference

"The Parties must work together in good faith to select a mutually agreeable time for the Informal Settlement Conference, which can be after the 60-day period."

"You and a Telco Papa representative must personally participate, unless otherwise agreed in writing."

"Your and Telco Papa's lawyers (if any) also can participate."

Tolling

"Any applicable statute of limitations or contractual limitations period will be tolled for the claims and requested relief in the Notice while we work to resolve it informally ("Informal Resolution Period")."

"The Informal Resolution Period is the number of days between the date that the complete Notice is received by the other party, and the later of (1) 60 days, or (2) the date the Informal Settlement Conference is completed, if timely requested."

Pre-Arbitration Completion

"Any arbitration proceeding cannot be commenced until after the Informal Resolution Period has ended."

"All of the pre-arbitration dispute resolution requirements are essential so that The Parties have a meaningful chance to resolve disputes informally."

"If any aspect of these requirements has not been met, a court can enjoin the filing or prosecution of an arbitration."

"In addition, unless prohibited by law, the arbitration service provider may not accept, administer, assess, or demand fees in connection with such an arbitration."

"If the arbitration already is pending, it must be dismissed."

Next Steps if Informal Resolution Fails

If unresolved, either party may:

Option 1: File in Small Claims Court

"As an alternative to arbitration, Telco Papa may choose to resolve payment disputes in small claims court in the county of your most recent billing address."

"Telco Papa and you agree that if you fail to timely pay amounts due, Telco Papa may assign your account for collection, and the collection agency may pursue, in small claims court, claims limited strictly to the collection of the past due amounts and any interest or cost of collection permitted by applicable law or the Agreement."

Option 2: Pursue Arbitration

"An "arbitration" is a less formal alternative to a lawsuit or jury trial in court."

"A neutral third party, called an arbitrator, decides the dispute."

"The arbitrator applies the same law and can award the same individualized remedies that a court could award but uses streamlined procedures and limits discovery to simplify the process and reduce costs."

ADR Process

Scope of Arbitration

"THE PARTIES AGREE THAT, EXCEPT AS PROVIDED BELOW, TO THE FULLEST EXTENT PERMITTED BY LAW, ANY AND ALL CLAIMS OR DISPUTES IN ANY WAY RELATED TO OR CONCERNING THE AGREEMENT, OUR SERVICES, MARKETING PRACTICES, OR PRODUCTS, WILL BE RESOLVED BY BINDING ARBITRATION ON AN INDIVIDUAL, NON-REPRESENTATIVE BASIS."

This "binding dispute resolution and arbitration process (the "ADR Process") shall also apply to any claims against other parties relating to Service or Devices whenever you also assert claims against us in the same proceeding."

"This also includes any claims brought after your Agreement terminates. The ADR Process shall survive the termination of this Agreement."

Claims Subject to Arbitration

"To the greatest extent permitted by law, the Parties agree to arbitrate all disputes and claims between The Parties, except for claims arising from bodily injury or death."

"This arbitration provision is intended to be broadly interpreted."

It includes, but is not limited to:

Arbitrator

The "American Arbitration Association ("AAA") or ADR Services will administer the arbitration and select the neutral arbitrator, with input from both the Parties."

Arbitration Procedure

Hearing Location

"Unless the Parties agree otherwise, any arbitration hearings will take place in the county (or parish) of your billing address."

Claims Under $10,000

"If your claim is valued at $10,000 or less, you may choose whether the arbitration will be conducted solely based on documents submitted to the arbitrator or through a telephonic, video conference, or in-person hearing under applicable Arbitration Rules."

Claims Over $10,000

"If your claim exceeds $10,000, the right to a hearing will be determined by the Arbitration Rules."

Remote Participation

"If you live outside of the county or parish of your billing address, the Arbitrator shall permit you to fully participate in the arbitration hearing by videoconference."

"The Arbitrator shall have discretion to allow any party to fully participate in the hearing by videoconference upon request."

Purpose: "The purpose of this provision is to ensure that the arbitration process is more accessible than a court trial and that you are not dissuaded from bringing a legitimate claim because you need to personally attend court proceedings."

Arbitrator Authority

"All issues are for the arbitrator to decide, except only a court can decide the following":

Choice of Law

"The Parties expressly agree that the arbitration provisions, as embodied in this ADR Process, shall be governed by federal law, including the Federal Arbitration Act and federal case law interpreting the Federal Arbitration Act."

Venue for Enforcement

"For purposes of enforcing any arbitration award, Telco Papa and you agree that the exclusive venue shall be the Federal Courts of the United States of the Southern District of New York (the "Federal Court"), in the first instance, and in state courts of New York City, in the event the Federal Court does not have subject matter jurisdiction or diversity jurisdiction."

Interstate Commerce Preemption

"Notwithstanding the foregoing, please be advised this Agreement affects interstate commerce, such that federal law would preempt state law."

"To the extent allowed by law, you agree to waive any argument that this Agreement does not affect interstate commerce."

Arbitration Fees

When Telco Papa Initiates Arbitration

"Telco Papa will pay all filing, administration, case-management, hearing, and arbitrator fees assessed by the selected arbitration service if we initiate an arbitration."

When Customer Initiates Arbitration

"If you initiate arbitration of claims valued at $75,000 or less, we will pay those fees, so long as you have fully complied with the pre-arbitration informal dispute resolution requirements."

In such cases, the company "will pay the filing fee directly to the arbitration service upon receiving a written request from you or, if the arbitration service requires you to pay the filing fee to commence arbitration, we will send that amount to the arbitration service and request that the arbitration service reimburse you."

Frivolous Claims

"If, however, the arbitrator finds that either the substance of your claim or the relief sought is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the allocation and payment of all such fees will be governed by the applicable Arbitration Rules."

Attorney's Fees and Awards

"If we did not make a written offer to settle the dispute before the arbitrator was selected, and the arbitrator awards you any relief on the merits, you and your attorney will be entitled to receive the Alternative Payment and the Attorney Premium, respectively."

Fee Dispute Resolution

"Disputes regarding the payment and reimbursement of attorneys' fees, expenses, the Alternative Payment, and the Attorney Premium may be resolved by the arbitrator upon request from either party made within 14 days of the arbitrator's ruling on the merits."

Calculation of Award

"In assessing whether an award that includes attorneys' fees and expenses is greater than the value of our last written settlement offer, the calculation will include only the reasonable attorneys' fees and expenses you incurred pursuing this arbitration through the date of our settlement offer."

Attorney Premium Supplementation

"The right to the Attorney Premium supplements any right to attorneys' fees and expenses you may have under applicable law."

"Thus, if you would be entitled to a larger amount under the applicable law, this arbitration provision does not preclude the arbitrator from awarding you that amount."

"However, you may not recover both the Attorney Premium and a duplicative award of attorneys' fees or expenses."

Discovery

"Notwithstanding anything to the contrary in the Arbitration Rules, to the extent permitted by applicable law, the Parties agree that discovery shall be limited to one deposition per side and ten requests for production of documents and materials, including any electronically stored information, reasonably tailored to the issues in the case."

The arbitrator has "discretion to limit the production of electronically stored information or shift the cost to the party seeking the production of electronically stored information, depending on the circumstances presented to the Arbitrator."

Purpose: "The purpose of this provision is to ensure that the arbitration process is more affordable than an action in Court and that you are not dissuaded from bringing a legitimate claim based on the broader range of discovery permitted in a court action."

Expanded Discovery

"Notwithstanding the foregoing, the Arbitrator will have discretion, upon a showing of good cause and necessity to ensure a fair hearing on the merits, to expand the limits of discovery to include additional depositions, additional document requests, or expanded to include written interrogatories in lieu of additional depositions."

Administration of Coordinated Arbitration

Staged Proceeding Requirement

"If 25 or more claimants submit Notices or seek to file arbitrations raising similar claims and are represented by the same or coordinated counsel (whether such cases are pursued simultaneously or not), all the cases must be resolved in staged proceedings."

Customers "agree to this process even though it may delay the arbitration of your claim."

First Stage

"In the first stage, claimants' counsel and Telco Papa will each select 25 cases (50 cases total) to be filed in arbitration and resolved individually by different arbitrators."

"If feasible, the arbitrators will be from the respective claimants' home states."

"If there are fewer than 50 cases, all will be filed in arbitration."

"In the meantime, no other cases may be filed or proceed in arbitration, and the arbitration service must not assess or demand payment of fees for the remaining cases or administer or accept them."

First Stage Timeline

"The arbitrators are encouraged to resolve the cases within 120 days of appointment or as swiftly as possible thereafter, consistent with fairness to the parties."

Second Stage

"After the first stage is completed, the parties must engage in a single mediation of all remaining cases, and Telco Papa will pay the mediation fee."

"If the parties cannot agree how to resolve the remaining cases after mediation, they will repeat the process of selecting and filing 50 cases to be resolved individually by different arbitrators, followed by mediation."

Third and Later Stages

"If any claims remain after the second stage, the process will be repeated until all claims are resolved, with four differences."

Differences include:

Between-Stage Proceedings

"Between stages, counsel will meet and confer regarding ways to improve the efficiency of the staged proceedings, including whether to increase the number of cases filed in each stage."

"Either party may also negotiate with the arbitration service regarding the amount or timing of arbitration fees."

Tolling During Staged Proceedings

"If this subsection applies to a Notice, the Informal Resolution Period for the claims and relief set forth in that Notice will be extended (including the tolling of any applicable statute of limitations or contractual limitations period for the claims and requested relief) until that Notice is selected for a staged proceeding, withdrawn, or otherwise resolved."

Severability

"This subsection and each of its requirements are intended to be severable from the rest of this arbitration provision."

Enforcement

"A court will have the authority to enforce this subsection, including by enjoining the mass filing, the prosecution or administration of arbitrations, or the assessment or collection of arbitration fees."

"If, after exhaustion of all appeals, a court decides that the staging process in this subsection is not enforceable, then the cases may be filed in arbitration and the payment of filing, administration, case-management, hearing, and arbitrator fees will be assessed as the arbitrations advance and arbitrators are appointed rather than when the arbitrations are initiated."

Future Changes to Arbitration Provision

"Notwithstanding any provision in this Agreement to the contrary, if Telco Papa makes any future change to this arbitration provision (other than a change to the Notice Address), you may reject any such change by sending us written notice via U.S. Mail within 30 days of the first notice of the change to our Legal Department at our address."

Rejection Requirements: Include "your name, address, phone number, account number, and a statement personally signed by you that you wish to reject the change to the arbitration provision."

Effect of Rejection: "By rejecting any future change, you are agreeing that you will arbitrate any dispute between The Parties in accordance with the language of this version of the arbitration provision."

Termination or Suspension

Telco Papa "may take any action provided to us by Agreement, including terminating the Agreement at any time and for any reason if we determine, in our sole discretion, that termination is necessary to protect our Service and our interests, our network service supplier and its interests, our service providers, or if you breach the terms of the Agreement."

The company "may or may not provide you with advance notice of termination."

"We may allow you to take actions to address the reason for termination by either suspending you until it is corrected or reinstating you after termination, subject to any applicable fees to restore service."

Future Service Prevention

"We and our network service provider may prohibit you from using the Service in the future using any technological means available, including, but not limited to, blocking your Device or any other Device we come to know is operated by you in the future."

Assignment

Customers "cannot assign the Agreement or any of your rights or duties under it without our written consent, and any attempted assignment or delegation without such consent is void."

Telco Papa "may assign all or part of the Agreement or your debts to us without notice to you."

Disclaimer of Warranties

"As Is" Services

"You are using Telco Papa Services at your own risk."

"Unless expressly set out in this Agreement, Telco Papa Services are provided on an "as is" and "as available" basis, without warranties or guaranties of any kind."

Expressed Warranty Disclaimer

"To the greatest extent permitted by law, Telco Papa (including our past, present, and future parents, subsidiaries, affiliates, related entities, as well as Telco Papa's and all of those entities' officers, agents, employees, licensors, predecessors in interest, successors, and assigns) expressly disclaims all warranties of any kind, whether oral, express, implied, or statutory, including but not limited to the implied warranties of title, merchantability, fitness for a particular purpose, non-infringement, and any warranties implied by a course of performance, course of dealing, or usage of trade."

"No one is authorized to make warranties on our behalf."

Service Guarantees Disclaimer

"We do not guarantee that Telco Papa Services will meet your requirements, be of a particular quality or speed, or will be uninterrupted, accurate, secure, maintained, and kept free from viruses or other harmful components."

"There is no security or protection guarantee against unauthorized access to your Telco Papa Services, personal information, or Telco Papa Account."

Specialized Use Disclaimer

"We do not guarantee that Telco Papa Services are suitable for use in situations in which absolutely accurate data transmission or security is required or that could result in personal injury, property damage, or financial loss."

Hardware Compatibility Disclaimer

"We also do not guarantee that Telco Papa Services will be interoperable with your hardware or software and that incompatibility won't lead to damage or loss of data."

Limitations of Liability

Damage Limitation

"To the extent permitted by law, the Parties each agree to limit claims for damages, or other monetary relief against each other to direct and actual damages regardless of the theory of liability."

"This means that neither Party will seek any indirect, incidental, special, consequential, treble, or punitive damages from the other including but not limited to damages for personal injury, property damage, or loss of revenue, profits, business, goodwill, use, data, or other tangible or intangible losses (even if we've been told of the possibility of those damages) resulting from":

Total Liability Cap

"Our total liability to you (under any legal theory) or to any third-party claims you bring that require us to indemnify you is a credit or refund that must not exceed the total amount of charges you paid us for the applicable Telco Papa Service during the shorter of (i) the preceding 24-month period or (ii) the period in which you experienced the issue giving rise to your claims."

"If applicable law prohibits a limitation in this Agreement, all other limitations will apply as permitted by law."

Indemnification

Indemnity Scope

"To the fullest extent allowed by applicable law, you agree to release, hold harmless, indemnify, and defend Telco Papa (including our past, present, and future parents, subsidiaries, affiliates, and related entities, as well as Telco Papa's and all of those entities' officers, agents, employees, licensors, predecessors in interest, successors, and assigns) from any and all third party claims of any person or entity for damages, fines, penalties, or expenses of any nature arising out of or relating to, directly or indirectly":

Number Indemnification

Customers "acknowledge that you shall acquire no proprietary interest in numbers assigned by Telco Papa for its use."

"Unless caused by the sole negligence of Telco Papa, Customer shall indemnify and hold Telco Papa, its officers, employees, suppliers of network and other goods or services and agents harmless against any and all claims, demands, suits, judgments, causes of action, losses, expenses, fees (including reasonable attorney's fees), and liability or damages for libel, slander or infringement of copyright from the material transmitted via the access telephone number."

Waiver

"A waiver of any part of the Agreement in one instance is not a waiver of any other part or any other instance and must be expressly provided in writing."

"If we do not enforce our rights under any provisions of the Agreement, we may still require strict compliance in the future."

Severability

"If any part of the Agreement is held invalid, that part may be severed from the Agreement and the remainder of the Agreement will continue in full force and effect."

Entire Agreement

"The Agreement is the entire agreement between Telco Papa and you and defines all of the rights you have with respect to your Telco Papa Service, except as provided by law, and you cannot rely on any other documents or statements by any sales or service representatives or other agents."

"If you purchase a Device, services or content from a third party, you may have a separate agreement with the third party; Telco Papa is not a party to that agreement."

Force Majeure

"We are not responsible for interruptions or delays caused by events outside our control, such as, war, acts or threats of terrorism, civil disorder, labor strikes or disruptions, natural disasters (including fires, floods, earthquakes, and severe weather), medical epidemics, pandemics or outbreaks, destruction of network facilities or transportation infrastructure, governmental actions or regulations, acts of our supplier of network service or other third parties, and any other events beyond our reasonable control."

Survival

"Sections of this Agreement that by their nature should survive termination shall continue after termination of our Agreement with you, including but not limited to Dispute Resolution and Arbitration, Disclaimer of Warranties, Limitations of Liability, and Indemnification provisions."

State Specific Terms

California

"You are not liable for charges you did not authorize, but the fact that a call was placed from your Device is evidence that the call was authorized."

"Unauthorized charges may include calls made to or from your Device after it was lost or stolen."

"Once you report to us that the Device is lost or stolen and your Device is suspended, you will not be responsible for subsequent charges incurred by that Device."

Customers can "report your Device as lost or stolen and suspend Services without a charge by calling customer service or engaging us online."

Dispute Investigation

"If you notify us of any charges on your bill you claim are unauthorized, we will investigate and advise you of the result of our investigation within 30 days."

"If you do not agree with the outcome, you may file a complaint with the California Public Utilities Commission, and you may have other legal rights."

Connecticut

"If you have any questions or concerns about your Telco Papa Service, please contact customer service at support@meow-mobile.co or 1-888-629-6369 (MEOW)."

"If you are a Connecticut customer and we cannot resolve your issue, you have the option of contacting the Department of Public Utility Control (DPUC)."

DPUC Contact Information:

Telco Papa Acceptable Use Policy

Effective Date: December 20, 2025

Introduction

"Telco Papa is provided by Telco Papa Ltd., including its parents, subsidiaries, and affiliates ("Company," "Telco Papa," "Meow," "we," "us" or "our")."

"Telco Papa is at all times committed to complying with the laws and regulations governing use of the Internet, e-mail transmission, text messaging, and other products that provide access to the Internet."

"It is Telco Papa's goal that all of its customers be able to engage in Data Activities without interference or harassment from other users."

AUP Applicability

"By visiting our Website, Mobile App, and accessing the Internet on mobile data networks (collectively "Data Services" or "IP Services"), you agree to comply with this Acceptable Use Policy ("AUP"), which is part of our Customer Agreement and may change from time to time."

"When we make changes, we will update the AUP on our website. We may or may not notify you of changes and encourage you to visit the AUP regularly."

"When you engage in Data Activities, you are subject to the current AUP."

1. Prohibited Activities

Using Data Services in ways listed below "or engaging in other activities we determine create harm to us, others, or third-party goods and services (collectively "Prohibited Activities")" may result in termination, suspension, Plan changes, law enforcement cooperation, notifications to others, or "any reasonable steps we determine necessary."

1.1 Unlawful Use

"You may not use the Data Service unlawfully."

"You may not use Data Services in connection with any criminal, civil, or administrative violation of any applicable local, state, provincial, federal, national, or international law, treaty, court order, ordinance, regulation, or administrative rule."

1.2 Network Harm

"You may not use the Data Service in a way that is harmful to any wireless network or provider of our services."

1.3 Threatening Content

"Data Services shall not be used to host, post, transmit, or re-transmit any content or material (or to create a domain name or operate from a domain name) that harasses or threatens the health or safety of others."

Telco Papa "may take any action, including but not limited to blocking access to Data Services or any part of our Service, if Telco Papa determines the content to be obscene, indecent, hateful, malicious, racist, defamatory, fraudulent, libelous, treasonous, excessively violent, or promoting the use of violence or otherwise harmful to others."

1.4 Child Safety

"Data Services shall not be used to publish, submit/receive, upload/download, post, use, copy, or otherwise produce, transmit, distribute, or store child pornography."

"You also may not use our Service, including Data Services, to engage in any activity that exploits children."

Enforcement: "Telco Papa will immediately report any discovered violation of this prohibition to law enforcement, take steps to remove child pornography (or otherwise block access to the content determined to contain child pornography) from its servers, and report child exploitation to the National Center for Missing and Exploited Children."

"If you suspect violations, please get in touch with us or law enforcement immediately."

"You can learn more information about online safety at www.ncmec.org."

1.5 Subscriber Interference

"You may not use the Data Services to interfere with another Subscriber's use or enjoyment of the Service."

1.6 Intellectual Property

"The Data Services shall not be used to publish, submit/receive, upload/download, post, use, copy or otherwise reproduce, transmit, re-transmit, distribute or store any content/material or to engage in any activity that infringes, misappropriates or otherwise violates the intellectual property rights or privacy or publicity rights of Telco Papa or any individual, group or entity."

This includes "any rights protected by any copyright, patent, trademark laws, trade secret, trade dress, right of privacy, right of publicity, moral rights or other intellectual property right now known or later recognized by statute, judicial decision or regulation."

1.7 Third-Party Terms Violation

"You may not use the Data Services in a manner that violates the agreements, community standards, guidelines, acceptable use policy, or similar rules for products or services you access (e.g., mobile applications, websites, chat areas, social media sites, bulletin boards)."

1.8 Spam and Bulk Communications

"You may not use our Data Service to send, transmit, or facilitate spam or other unsolicited communications, including but not limited to":

"This prohibition applies regardless of the nature of the communications and regardless of whether recipients have an existing relationship with you."

"All messaging must comply with applicable laws, including the CAN-SPAM Act, TCPA, and state telemarketing regulations."

2. Customer Responsibility

"Customers are responsible for taking prompt corrective action(s) to remedy a violation of AUP and to help prevent similar future violations."

"Customers remain solely and entirely responsible for the content of any material posted, hosted, downloaded, or uploaded, created, accessed, or transmitted using the IP Services."

"Telco Papa is not responsible for any material created on the wireless network or accessible using IP Services, including content provided on third-party websites linked to the Telco Papa network."

"Such third-party website links are provided as Internet navigation tools for informational purposes only, and do not constitute in any way an endorsement by Telco Papa of the content(s) of such sites."

3. Security Violations

"Customers are responsible for ensuring and maintaining the security of their devices, systems, and the machines that connect to and use wireless and IP Service(s), including the implementation of necessary patches and operating system updates."

"IP Services may not be used to interfere with, gain unauthorized access to, or otherwise violate the security of Telco Papa's (or another party's) server, network, network access, personal computer, or control devices, software, or data, or other system, or to attempt to do any of the foregoing."

Examples of Security Violations

Examples include, but are not limited to:

4. AUP Enforcement and Notice

Potential Actions

"Customer's failure to observe the guidelines outlined in this AUP may result in Telco Papa taking actions anywhere from a warning to a suspension or termination of Customer's IP Services."

Notification

"When feasible, Telco Papa may provide Customer(s) with a notice of an AUP violation via text, e-mail or otherwise, allowing the Customer(s) to correct such violation promptly."

Immediate Suspension Rights

"Telco Papa reserves the right, however, to act immediately and without notice to suspend or terminate affected IP Services in response to":

  1. "A court order or government notice that certain conduct must be stopped, OR"
  2. "When Telco Papa reasonably determines that the Customer's use of the affected IP Services may":
    • "Expose Telco Papa to sanctions, prosecution, civil action, or any other liability"
    • "Cause harm to or interfere with the integrity or normal operations of Telco Papa's network or networks with which Telco Papa is interconnected"
    • "Interfere with another Telco Papa Customer's use of IP Services or the Internet"
    • "Violate any applicable law, rule, or regulation"
    • "Otherwise present an imminent risk of harm to Telco Papa or Telco Papa Customers"

5. Network Abuse

"Telco Papa reserves the right to periodically review usage levels, including voice and data usage, of Telco Papa Service Plans ("Plan") to ensure that you are not using your Plan in a manner that we consider, in our sole discretion, to violate this AUP or the Plan terms."

"In addition, data speeds may be slowed and/or deprioritized for subscribers whom we determine (in our sole discretion) have violated this Acceptable Use Policy."

Voice Usage Standards

"You agree to use the voice portion of your Plan for traditional voice calls between two individuals of a duration comparable to that of the average individual customer presently utilizing a Plan, and will not employ methods, devices, or procedures to take advantage of your Plan by using the plan excessively or for means not intended by Telco Papa."

"Any use of voice that materially exceeds the average call volume or duration used by all other Telco Papa customers that have purchased a Plan will be considered excessive for this AUP."

Data Usage Standards

"You further agree to use the data portion of your Plan for traditional Web browsing, messaging, and similar activities on the Device (as defined in the Plan Terms & Conditions)."

"You will not employ methods, devices, or procedures to take advantage of your Plan by using the plan excessively or for means not intended by Telco Papa, in violation of any of the prohibitions above or below."

Termination for Excessive Use

"Telco Papa may terminate your service or change your plan if, in its sole discretion, Telco Papa determines that your use of your Plan violates any of these prohibitions, is otherwise "unreasonable," or results in abuse of the Plan."

6. Unreasonable or Abusive Use

The company considers Plan use "unreasonable" or "abusive" and "subject to immediate termination or adjustment if, among other things, we determine in our sole discretion that you have done" or may do:

7. Abuse of the 24/7 Televet Service

Intended Purpose

"Use of the televet service is intended solely for occasional, good-faith virtual veterinary guidance for your personal household pets."

"Any usage that materially exceeds normal individual consumer patterns or otherwise diverges from the intended purpose of the service is considered abusive."

Prohibited Conduct

Prohibited conduct includes, but is not limited to:

Enforcement

"Telco Papa reserves the right to suspend, limit, or terminate access to the televet service, or your Plan, if such usage is deemed in our sole discretion to be abusive, unreasonable, fraudulent, or inconsistent with the service's intended purpose."

8. Lawful Use

"You may use the Telco Papa Service for lawful, proper, and appropriate purposes."

"You may not use our Service or your Device in any way that is illegal, improper, or inappropriate."

Examples of Prohibited Uses

"A non-exhaustive list of examples of illegal, improper, or inappropriate uses of our Service includes":

9. Right of Termination

"In addition to Telco Papa's right to terminate Service for non-payment, Telco Papa reserves the right to terminate the Service immediately and without advance notice if Telco Papa, in its sole discretion, believes that you have violated any of the above restrictions."

Upon termination, customers are "responsible for all charges, including, without limitation unbilled charges, all of which become immediately due and payable."

10. Monitoring

"We may monitor the use of the Telco Papa Service for violations of this AUP and the other materials that make up your Agreement with us."

"We may, without liability, remove or block all communications if we suspect a violation of this AUP or any other materials that make up your Agreement with us, or if we think it necessary to protect our Service, Telco Papa, or its network supplier, and/or their respective parents, affiliates, directors, officers, agents, and employees from harm."

11. Providing Information to Authorities and Third Parties

Law Enforcement Disclosure

"If we believe that you have used the Telco Papa Service for an unlawful purpose, we may forward the relevant communication and other information, including your identity, to the appropriate authorities for investigation and prosecution."

"You consent to our forwarding of any such communications and information to these authorities."

Third-Party Disclosure

"In addition, we may disclose your name, telephone number, credit card information, and other personal information, any communications sent or received by you, and any other information that we may have about your account, including but not limited to, types of service, length of service, MAC address(es), IP address(es), email address(es), registered 911 address, and all other account information, as follows":

No Alterations or Tampering

"If you copy or alter or have someone else copy or change the firmware or software in any way that facilitates a compromise of your Service, you are responsible for any charges that result."

"You may not attempt to hack or otherwise disrupt our Service or make any use of our Service that is inconsistent with its intended purpose."

Contact Information

AUP Violations: Email: support@meow-mobile.co

Copyright Infringement and Digital Millennium Copyright Act

DMCA Compliance

"Telco Papa respects the intellectual property rights of others."

"If you believe that your work has been copied and has been posted, stored, or transmitted in connection with Telco Papa Services in a way that constitutes copyright infringement, in accordance with the Digital Millennium Copyright Act ("DMCA"), please tell us by providing the information required under the DMCA to our Copyright Agent for notice of claims of copyright infringement at support@meow-mobile.co."

Required DMCA Information

When providing DMCA notification, include:

End of Terms & Conditions

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